Privacy Policy

Privacy Policy for Rib Rage

Effective Date: 23 January 2025

At Rib Rage, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (ribrage.co.za), purchase products, or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide you with the best possible service:

a. Personal Information: When you place an order, create an account, or engage with our services, we may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (e.g., credit/debit card details)

b. Usage Data: We may collect information on how you interact with our website, such as:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on our website
  • Referring URL

This data is collected automatically through cookies and similar technologies to improve the user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process orders: We need your contact and payment details to process and fulfill your orders.
  • To communicate with you: We may send order updates, promotional materials, and other important information about our products or services.
  • To improve our website: Usage data helps us optimize our website for better performance and user experience.
  • To comply with legal obligations: We may be required to use or disclose your information to comply with applicable laws.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our website and business, such as:

  • Payment processors
  • Shipping and delivery companies
  • Marketing partners

These third parties are contractually obligated to keep your information secure and use it only for the purposes specified by Rib Rage.

4. Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct your personal information if it is inaccurate or incomplete.
  • Delete: Request the deletion of your personal information, subject to any legal obligations we may have.
  • Opt-out: You can unsubscribe from marketing communications at any time by following the instructions in the emails we send you or by contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track site usage, and personalize content and advertisements. By continuing to use our website, you consent to the use of cookies as described in this policy.

You can manage your cookie preferences through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. International Transfers

If you are located outside South Africa, please note that your personal information may be transferred to and processed in South Africa, where our servers are located. By using our services, you consent to the transfer of your information to South Africa, which may not have the same data protection laws as your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect on the date indicated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us at:

Email: privacy@ribrage.co.za
Phone (Office): +27 39 319 1034
Phone (Factory): +27 39 319 1008
Address: Unit 77 Munster Centre, Munster, South Africa

Thank you for choosing Rib Rage! We are committed to providing you with top-quality products while respecting and protecting your privacy.